nbaje Privacy Policy

1. Introduction

Who we are and what this Privacy Policy covers.

This Privacy Policy describes how nbaje ("we", "us", "the Platform"), accessible at https://nbaje.today, collects, uses, stores, and protects personal information about players and visitors in Bangladesh. We are committed to handling your personal data responsibly, in keeping with fair information practices, and in a manner consistent with the trust you place in us when you use our platform. This policy applies to all interactions with the nbaje website, including account registration, gameplay, deposits and withdrawals, bonus claims, customer support contacts, and general site browsing.

By registering an account on nbaje or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please discontinue use of the nbaje platform and contact our support team to close your account.

2. Information We Collect

The categories of personal data nbaje collects and the sources from which it is obtained.

nbaje collects personal data through several channels: directly from you when you register an account or use platform features, automatically through your use of the platform, and in certain cases from third-party payment processors involved in transaction processing. The following table summarises the main categories of data we collect:

3. How We Use Your Information

The purposes for which nbaje processes your personal data.

nbaje uses the personal data it collects strictly for legitimate operational and compliance purposes. We do not use your data for purposes beyond those described in this policy without first obtaining your explicit consent. The principal purposes for which we process your personal data are:

• Account creation and management — to register, maintain, and administer your nbaje account, including verifying your identity and age in compliance with our 21+ policy.
• Transaction processing — to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Customer support — to respond to your enquiries, resolve account issues, and provide assistance related to your use of the platform.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct, and to protect the security of the platform and its players.
• Responsible gaming — to monitor gameplay patterns and account activity for indicators of problem gambling, and to make responsible gaming tools available and effective for players who need them.
• Platform improvement — to analyse aggregated and anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the quality and range of games and features offered.

4. Legal Basis for Processing

Why nbaje is legally entitled to process your personal data.

nbaje processes personal data only where there is a lawful basis for doing so. Depending on the specific processing activity, one or more of the following bases apply:

• Contractual necessity — processing that is necessary to perform the contract between you and nbaje, including operating your account, processing transactions, and providing customer support.
• Legal obligation — processing that is necessary to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and tax record-keeping requirements.
• Legitimate interests — processing carried out in pursuit of nbaje's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics, provided that such interests are not overridden by your fundamental privacy rights.
• Consent — where nbaje sends you optional promotional communications about bonuses, new games, or platform news, we do so only on the basis of your explicit consent, which you may withdraw at any time by contacting our support team.

5. Sharing Your Information

The circumstances in which nbaje shares personal data with third parties.

nbaje does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. We share personal data with third parties only in the following limited circumstances:

• Payment processors — we share the minimum necessary financial and identity data with payment service providers such as bKash, Nagad, Rocket, and Upay to facilitate the processing of your deposit and withdrawal transactions.
• Game providers — aggregated, non-personally-identifiable gameplay data may be shared with licensed game studios (e.g., Pragmatic Play, Evolution Gaming, Spribe) for the purpose of RNG certification audits and game performance monitoring.
• Technical service providers — companies that provide hosting, infrastructure, analytics, and security services to nbaje under strict contractual data protection obligations that prohibit them from using your data for any purpose other than providing their services to us.
• Legal and regulatory disclosure — where we are required by applicable law, court order, or regulatory authority to disclose personal data, we will comply with such requirements and, where permitted by law, will endeavour to notify you promptly.

All third parties with whom nbaje shares personal data are required to handle that data securely and in accordance with applicable data protection standards. nbaje does not permit third-party recipients to use your personal data for their own independent marketing, advertising, or profiling purposes.

6. Cookies and Tracking Technologies

How nbaje uses cookies and similar technologies on the platform.

nbaje uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate core platform functions, maintain your login session, remember your preferences, and collect anonymised analytics data to help us improve the platform. Cookies are small text files placed on your device when you access the nbaje website.

We use the following categories of cookies on the nbaje platform:

• Essential cookies — strictly necessary for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences and settings (such as language selection and responsible gaming tool configurations) so that these are preserved across sessions.
• Analytics cookies — used to collect anonymised data about how visitors interact with the nbaje platform (e.g., pages visited, time on site, navigation paths). This data is used solely to improve platform performance and does not identify you personally.

7. Data Retention

How long nbaje keeps your personal data and why.

nbaje retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with applicable legal, regulatory, and financial record-keeping obligations. In practice, this means that account data and transaction records are retained for a minimum of five (5) years from the date of the last relevant transaction or account activity, consistent with standard financial compliance requirements. After this period, data is securely deleted or anonymised unless a longer retention period is required by law or is necessary for the establishment, exercise, or defence of legal claims.

Where you hold an active account with nbaje, we retain your data for the duration of the account relationship. If you request account closure, we will process your request and begin the data retention wind-down period in accordance with our legal obligations. We will confirm the outcome of your closure request by email within a reasonable timeframe.

8. Data Security

The technical and organisational measures nbaje uses to protect your data.

nbaje implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption of all data transmitted between your device and our servers, access controls that restrict personal data access to authorised personnel only, regular security monitoring and vulnerability assessments of platform infrastructure, and secure server environments with data-at-rest encryption. Our staff who handle personal data are trained in data protection obligations and are subject to confidentiality obligations. We review and update our security practices regularly to address emerging threats.

9. Your Privacy Rights

The rights you have over your personal data held by nbaje.

As a player on the nbaje platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request and your registered account details so we can verify your identity before processing your request.

• Right of access — you may request a copy of the personal data nbaje holds about you, together with information about how it is processed.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — in certain circumstances you may request that we delete personal data we hold about you. This right is subject to our legal obligations to retain certain records, and erasure requests that conflict with mandatory retention obligations may be partially or fully declined.
• Right to object — you may object to processing of your personal data where that processing is based on nbaje's legitimate interests. We will assess your objection and cease or restrict processing where your interests override ours.
• Right to withdraw consent — where processing is based on your consent (e.g., receipt of promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

nbaje will respond to valid privacy rights requests within a reasonable period. We reserve the right to verify your identity before actioning any request to ensure that personal data is not disclosed to an unauthorised person.

10. Payment and Financial Data

Special considerations for financial data processed in connection with your nbaje account.

Financial data — including deposit and withdrawal transaction records, payment method identifiers, and account balance history — is processed by nbaje with particular care given its sensitive nature. Full payment card numbers and full mobile banking credentials are never stored by nbaje; we receive only the minimum identifiers necessary to link a transaction to your account (for example, the last four digits of a card or the registered mobile number associated with your bKash or Nagad account). Full financial credentials are processed exclusively by the relevant payment service provider under their own security standards.

Transaction records are retained for the minimum period required by applicable financial regulations. This data is used for account reconciliation, dispute resolution, fraud investigation, and compliance with anti-money laundering obligations. Access to financial records is restricted to authorised nbaje personnel and, where legally required, relevant regulatory authorities.

11. Children's Privacy

nbaje's policy on protecting the privacy of minors.

The nbaje platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process. If nbaje becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the nbaje platform, please notify our support team immediately at [email protected].

12. Changes to This Privacy Policy

How nbaje communicates updates to this policy.

nbaje may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the email address on file. Your continued use of the nbaje platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nbaje handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond as promptly as possible.

Email: [email protected] — please include your full name, registered mobile number, and a brief description of your privacy enquiry or request so we can assist you efficiently.